Privacy Policy

Introduction

Welcome to Pizza 73 Express ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website pizza73-ca.org, use our mobile application, or interact with our pizza delivery services.

By accessing or using our services, you agree to the terms outlined in this Privacy Policy. If you do not agree with our practices, please do not use our services. We encourage you to read this policy carefully to understand how we handle your personal data.

Information We Collect

We collect various types of information to provide and improve our pizza delivery services. The information we collect falls into several categories:

Personal Information You Provide

When you create an account, place an order, or interact with our services, you may provide us with the following personal information:

• Contact Information: Name, email address, phone number, and delivery address
• Account Credentials: Username, password, and security questions
• Payment Information: Credit card details, billing address, and payment preferences
• Order History: Details of your pizza orders, preferences, and special instructions
• Communication Data: Messages, feedback, reviews, and customer service interactions
• Marketing Preferences: Subscription choices for promotional emails and notifications

Information Collected Automatically

When you use our website or mobile app, we automatically collect certain technical information:

• Device Information: IP address, browser type, operating system, and device identifiers
• Usage Data: Pages visited, time spent on pages, click patterns, and navigation paths
• Location Data: GPS coordinates and delivery location information (with your permission)
• Cookies and Tracking: Session data, preferences, and analytics information
• Performance Metrics: App crashes, loading times, and technical errors

Information from Third Parties

We may receive information about you from third-party sources, including:

• Payment processors and financial institutions
• Social media platforms (if you connect your accounts)
• Marketing partners and analytics providers
• Delivery partners and logistics services
• Public databases and data aggregators

How We Use Your Information

Pizza 73 Express uses your personal information for various legitimate business purposes to deliver exceptional pizza delivery services:

Order Processing and Delivery

• Processing and fulfilling your pizza orders accurately and efficiently
• Coordinating delivery logistics and tracking order status
• Communicating order confirmations, updates, and delivery notifications
• Managing payment transactions and preventing fraud
• Handling special requests, dietary requirements, and customizations

Account Management

• Creating and maintaining your customer account
• Authenticating your identity and securing your account
• Storing your order history and preferences for convenience
• Providing personalized recommendations based on past orders
• Managing loyalty programs and reward points

Customer Service and Support

• Responding to your inquiries, questions, and feedback
• Resolving complaints and addressing service issues
• Providing technical support for our website and mobile app
• Conducting customer satisfaction surveys
• Improving our products and services based on your feedback

Marketing and Communications

• Sending promotional offers, discounts, and special deals (with your consent)
• Notifying you about new menu items and seasonal pizzas
• Sharing company news, updates, and announcements
• Conducting market research and analyzing customer preferences
• Personalizing marketing messages based on your interests

Business Operations and Analytics

• Analyzing website and app usage to improve user experience
• Monitoring and preventing fraudulent activities
• Ensuring compliance with legal and regulatory requirements
• Conducting internal audits and quality assurance
• Developing new features and services

Data Sharing and Disclosure

We respect your privacy and only share your personal information in specific circumstances necessary for our business operations:

Service Providers and Partners

We share information with trusted third-party service providers who assist us in operating our business:

• Payment Processors: To securely process credit card transactions and payments
• Delivery Services: To coordinate and execute pizza deliveries to your location
• Cloud Hosting: To store and manage our databases and application infrastructure
• Marketing Platforms: To send promotional emails and manage advertising campaigns
• Analytics Providers: To analyze website traffic and user behavior
• Customer Support Tools: To manage customer inquiries and support tickets

Legal Requirements

We may disclose your information when required by law or to protect our rights:

• Complying with court orders, subpoenas, or legal processes
• Responding to government requests and regulatory investigations
• Enforcing our Terms of Service and other agreements
• Protecting against fraud, security threats, and illegal activities
• Defending our legal rights in disputes or litigation

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change and provide options regarding your data.

Data Security Measures

Protecting your personal information is a top priority at Pizza 73 Express. We implement comprehensive security measures to safeguard your data:

Technical Security

• Encryption: All sensitive data is encrypted using industry-standard SSL/TLS protocols during transmission
• Secure Storage: Personal information is stored on secure servers with restricted access
• Firewall Protection: Advanced firewalls protect our systems from unauthorized access
• Regular Updates: We maintain up-to-date security patches and software versions
• Intrusion Detection: Automated systems monitor for suspicious activities and potential breaches

Organizational Security

• Access Controls: Only authorized personnel have access to personal information
• Employee Training: Staff members receive regular privacy and security training
• Confidentiality Agreements: All employees sign strict confidentiality agreements
• Incident Response: We have procedures in place to respond quickly to security incidents
• Regular Audits: Periodic security assessments and vulnerability testing

Payment Security

We use PCI DSS compliant payment processors to handle credit card transactions. Your payment information is never stored on our servers and is processed through secure, encrypted channels.

Note: While we implement robust security measures, no system is completely secure. We cannot guarantee absolute security but continuously work to protect your information.

Your Privacy Rights

As a Pizza 73 Express customer, you have important rights regarding your personal information:

Access and Portability

• Right to Access: Request a copy of the personal information we hold about you
• Data Portability: Receive your data in a structured, commonly used format
• Account Dashboard: View and manage your information through your account settings

Correction and Updates

• Right to Rectification: Correct inaccurate or incomplete personal information
• Profile Updates: Modify your contact details, delivery addresses, and preferences
• Order History: Review and update your order information

Deletion and Restriction

• Right to Erasure: Request deletion of your personal information (subject to legal requirements)
• Account Closure: Close your account and remove associated data
• Processing Restriction: Limit how we use your information in certain circumstances

Marketing Preferences

• Opt-Out: Unsubscribe from marketing emails and promotional communications
• Communication Preferences: Choose which types of messages you receive
• Cookie Management: Control cookie settings through your browser

Objection and Complaint

• Right to Object: Object to certain types of data processing
• File a Complaint: Contact privacy regulators if you have concerns about our practices
• Withdraw Consent: Revoke previously given consent for data processing

Cookies and Tracking Technologies

Pizza 73 Express uses cookies and similar tracking technologies to enhance your experience on our website and mobile app:

Types of Cookies We Use

Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to:

• View and delete existing cookies
• Block third-party cookies
• Block all cookies (may affect website functionality)
• Receive notifications when cookies are set
• Clear cookies when closing your browser

Third-Party Tracking

We use third-party analytics and advertising services that may collect information about your online activities across different websites. These services include:

• Google Analytics for website traffic analysis
• Facebook Pixel for targeted advertising
• Marketing automation platforms for email campaigns
• Heatmap tools for user experience optimization

You can opt out of interest-based advertising by visiting the Digital Advertising Alliance of Canada (DAAC) opt-out page.

Data Retention

Pizza 73 Express retains your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy:

Retention Periods

• Account Information: Retained while your account is active and for 3 years after closure
• Order History: Kept for 7 years to comply with tax and accounting regulations
• Payment Data: Processed and deleted immediately; only transaction records retained
• Marketing Data: Retained until you unsubscribe or for 2 years of inactivity
• Customer Service Records: Maintained for 3 years for quality assurance
• Website Analytics: Aggregated data retained indefinitely; individual data for 26 months

Deletion Process

When retention periods expire or you request deletion, we:

• Permanently delete personal information from active databases
• Remove data from backup systems within 90 days
• Anonymize information that must be retained for legal purposes
• Securely destroy physical records containing personal data

Note: Some information may be retained longer if required by law, for dispute resolution, or to enforce our agreements.

Children's Privacy

Pizza 73 Express is committed to protecting the privacy of children. Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children.

Age Restrictions

• Users must be at least 13 years old to create an account
• Orders must be placed by adults (18+) or with parental consent
• We do not target marketing to children under 13
• Payment processing requires adult authorization

Parental Rights

If you believe we have inadvertently collected information from a child under 13, please contact us immediately. We will:

• Verify the child's age and parental relationship
• Delete the child's information from our systems
• Prevent future collection of such information
• Notify you of the actions taken

Parents and guardians have the right to review, request deletion of, and refuse further collection of their child's information.

International Data Transfers

Pizza 73 Express operates primarily in Canada, but we may transfer your personal information to service providers located in other countries:

Cross-Border Transfers

Your information may be transferred to and processed in:

• United States (cloud hosting and payment processing)
• European Union (analytics and marketing services)
• Other countries where our service providers operate

Data Protection Safeguards

When transferring data internationally, we ensure adequate protection through:

• Standard contractual clauses approved by privacy regulators
• Privacy Shield certification (where applicable)
• Binding corporate rules for intra-company transfers
• Adequacy decisions recognizing equivalent privacy protections
• Your explicit consent for specific transfers

We require all international service providers to maintain privacy standards comparable to Canadian law and implement appropriate security measures.

Changes to This Privacy Policy

Pizza 73 Express may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations.

Notification of Changes

When we make significant changes to this policy, we will:

• Update the "Last Updated" date at the top of this page
• Send email notifications to registered users
• Display prominent notices on our website and mobile app
• Provide a summary of key changes
• Request renewed consent if required by law

Your Continued Use

By continuing to use our services after changes take effect, you acknowledge and accept the updated Privacy Policy. If you disagree with the changes, you may:

• Stop using our services
• Close your account
• Contact us to discuss your concerns
• Exercise your data deletion rights

We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact Pizza 73 Express:

Response Time

We are committed to addressing your privacy concerns promptly:

• General inquiries: Response within 2-3 business days
• Data access requests: Fulfilled within 30 days
• Deletion requests: Processed within 30 days
• Urgent security concerns: Immediate attention
• Complaints: Acknowledged within 5 business days

Regulatory Authority

If you are not satisfied with our response to your privacy concerns, you have the right to file a complaint with:

Office of the Privacy Commissioner of Canada
30 Victoria Street
Gatineau, Quebec K1A 1H3
Phone: 1-800-282-1376
Website: www.priv.gc.ca